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Tori & Taz

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FAQs

SHIPPING WITHIN CANADA AND USA

CANADA: 

We offer free shipping with FedEx on all orders delivered within Canada. After your item has been packaged and shipped, it will be delivered to you within 5 business days. A 2-Day expedited shipping option is available anywhere in Canada for a flat rate of $50.

USA: 

We will ship to anywhere in the USA for a flat rate of $25 USD. After your item has been packaged and shipped, it will be delivered to you within 10 business days. Expedited shipping is available anywhere in the USA for a flat rate of $50 using FedEx International. Expedited deliveries will be delivered within 1-5 business days.

INTERNATIONAL DELIVERIES

TORI & TAZ currently ships to the US, Canada and the UK. If you have fallen in love with one of our pieces and do not live where we ship, we still would love to get it to you! For inquiries on international delivery please email us at info@toriandtaz.com with the subject line “INTERNATIONAL ORDER”. Please also include your full address, contact information and the style name of the piece that you would like to order (so we can calculate a shipping cost for you). TORI & TAZ will contact you via email within 48 hours with more information on your order.

EXCHANGE POLICY

We want you to be completely satisfied with your purchase.

For any return inquiries please contact us directly at info@toriandtaz.com with details of why you would like to exchange or return your purchase and we will gladly assist you based on your specific needs.

Product Care

HIGH POLISH SILVER:

To keep your jewellery sparkling, simply clean it with a treated silver polishing cloth.

GOLD VERMEIL, RUTHENIUM & MATTE SILVER:

Wash under warm water with a soft brush and mild soap and water solution. Dry fully with a soft cloth. Do not use any cleaning solutions or treated polishing cloths as this will affect the specialized finish of the piece.

FINE JEWELLERY:

Soak the diamond jewellery in a mixture of mild detergent and water for several minutes and use a soft brush to scrub away debris. Rinse in water and use a clean, soft cloth to dry.

OTHER CARE TIPS:

  • Do not clean your jewellery with anything other than a polishing cloth as many fibers can scratch the metal.
  • Store pieces individually so that they do not knock each other and scratch or dent.
  • Store jewellery in a cool, dry and preferably dark place, such as a jewellery box, to avoid tarnishing. If tarnishing occurs, clean using mild soap and water or with a polishing cloth.
  • Avoid wearing sterling silver in chlorinated water or when working with household chemicals.

Privacy Policy

TORI & TAZ shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.toriandtaz.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via letter mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails or by contacting us at info@toriandtaz.com with “REMOVE” as the subject header.

TORI & TAZ uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use “cookies” to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

Security Policy

All order information sent to toriandtaz.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.

Conflict Free Diamonds

TORI & TAZ has a zero-tolerance policy toward conflict diamonds. Our business observes the highest ethical standards and we insist that our business partners do the same. Our diamonds are sourced from one of the world’s foremost diamantaires, with a trusted name and a distinguished history of excellence in the diamond industry. All of our diamonds are ethically and responsibly sourced and guaranteed conflict free.

Contact Information

Phone Tori & Taz 306.536.8674
Email Tori & Taz INFO@TORIANDTAZ.COM